TERMS AND CONDITIONS

1. Appointments & Cancellations

Missed Appointments
 If you need to cancel or reschedule an appointment, please notify me as soon as possible. You may do this by email, text message, or by leaving a voicemail.

Cancellations made with less than 48 hours’ notice will be charged in full, except in exceptional circumstances at my discretion.


2. Fees & Payment
 Fees are reflective of my professional experience, qualifications, and the specialist nature of the service. You will be informed of the applicable rates prior to beginning therapy.


Invoices & Payments
 Invoices will be issued after each session, unless otherwise agreed in advance. You are expected to settle your invoice within one week of receipt.

Payment can be made via:

  • Bank transfer
  • Cash
  • Cheque


Late Payment
 Failure to pay fees within the agreed timeframe may result in therapy being paused or discontinued. If payment remains outstanding beyond 90 days, I reserve the right to seek recovery via the Small Claims Court. In such cases, you will be liable for:

  • The original invoice amount
  • Any legal or administrative fees incurred
  • Interest on the unpaid amount at a rate of 12%, calculated from the date payment became due

All future appointments will be suspended until payment is received in full.


3. Consent to Treatment

Before therapy begins, you will be asked to complete and sign a consent form. This will be emailed in advance or provided at your first appointment if email is not accessible.

By signing, you confirm:

  • You consent to receive speech and language therapy services
  • You have read and understood these Terms and Conditions


4. Treatment Outcomes

While every effort is made to provide high-quality, effective therapy, no specific outcome or result can be guaranteed. Progress depends on many factors, including the nature of the condition, consistency of attendance, and engagement with therapy.

Treatment plans are reviewed regularly. Following the initial assessment, I may determine that therapy is not suitable or recommend an alternative service if needed.

I also reserve the right to discontinue treatment in cases where:

  • Reasonable advice or instructions are not followed
  • Inappropriate or unsafe behaviour occurs
  • Conflicts of interest arise
  • Therapy is no longer clinically appropriate

If sessions are terminated early, you will be notified with reasonable notice (where possible), and any unused prepaid sessions will be refunded.


5. Confidentiality & Data Protection

All personal and clinical information is handled in accordance with the UK GDPR (2018) and the Data Protection Act.

Your data will be securely stored and only shared with other professionals (e.g. your GP or referring clinician) with your written consent, except where required by law.


6. Access to Records

Requests for Medical Records
You have the right to request a copy of your clinical records at any time. If you are the client, this service is usually free. Records can be:

  • Viewed during an appointment
  • Sent to you via secure email or printed copy


7. Requests by Third Parties
 If a third party (e.g. legal representative or funding body) requests your records, this must be accompanied by:

A written request

  A signed and dated consent form from you (the client), with a signature matching the one held on file

I reserve the right to verify identity (e.g. passport, driving licence) before releasing records. In some cases, a reasonable administrative fee may apply for copies, which must be paid in full before documents are released.