tERMS AND CONDITIONS
Appointments & Cancellations
1. Missed Appointments
If you need to cancel or reschedule an appointment, please notify me as soon as possible. You may do this by email, text message, or by leaving a voicemail. Cancellations made with less than 48 hours’ notice will be charged in full, except in exceptional circumstances at my discretion.
2. Fees & Payment
Fees
Fees are reflective of my professional experience, qualifications, and the specialist nature of the service. You will be informed of the applicable rates prior to beginning therapy. Standard fees are set out below and are reviewed annually with any revisions notified in writing.
Initial Dysphagia (Swallowing) Assessment
A comprehensive swallowing assessment for adults with difficulty eating, drinking, or managing saliva. Includes a detailed clinical evaluation, risk assessment, and safety recommendations. Please note pricing may range depending on complexity of the client.
Fee: £350 (includes written report and safety advice)
Follow-Up Dysphagia Therapy
Ongoing support to monitor swallowing safety, provide strategies, and adjust care plans as needed. Please note hourly rate may differ depending on type of therapy offered.
Fee: Approx £150 per hour
Initial Assessment and Report – Communication Needs
A comprehensive assessment, including case history, informal and/or formal assessment tools, and a written report with recommendations.
Fee: £200
Follow up - Communication Therapy
Tailored one-to-one therapy sessions based on your individual needs and goals.
Fee: £150 per hour
Additional case work, telephone support, attendance at MDT meetings
Fee: £110/hour (charged in 0.25-hour intervals)
Travel Charges
Please note all assessments, therapy or training will be provided in clients own
setting.
Travel time No charge within a 2-mile radius. £55/hour (charged in 0.25-hour intervals). £0.60 per mile beyond that.
Disbursements / Trains / taxis / delivery costs etc. where necessary - at cost.
Where estimates for input are provided these will be adhered to wherever clinically possible and appropriate to do so. It is the responsibility of the referring party to advise of any strict funding limits at the time of referral.
Invoices & Payments
Invoices will be issued on a monthly basis, unless otherwise agreed in advance. You are expected to settle your invoice within one week of receipt. Payment can be made via:
- Bank transfer
Bank Name: Lloyds Bank
Account Name: Mrs Helen Bowers
Sort Code: 30-96-17
Account Number: 53187662
Late Payment
Failure to pay fees within the agreed timeframe may result in therapy being paused or discontinued. If payment remains outstanding beyond 90 days, I reserve the right to seek recovery via the Small Claims Court. In such cases, you will be liable for:
- The original invoice amount
- Any legal or administrative fees incurred
- Interest on the unpaid amount at a rate of 12%, calculated from the date payment became due
All future appointments will be suspended until payment is received in full.
3. Consent to Treatment
Before therapy begins, you will be asked to complete and sign a client agreement form. This will be emailed in advance or provided at your first appointment if email is not accessible.
By signing, you confirm:
- You consent to receive speech and language therapy services
- You have read and understood these Terms and Conditions
4. Treatment Outcomes
While every effort is made to provide high-quality, effective therapy, no specific outcome or result can be guaranteed. Progress depends on many factors, including the nature of the condition, consistency of attendance, and engagement with therapy.
Treatment plans are reviewed regularly. Following the initial assessment, I may determine that therapy is not suitable or recommend an alternative service if needed. I also reserve the right to discontinue treatment in cases where:
- Reasonable advice or instructions are not followed
- Inappropriate or unsafe behaviour occurs
- Conflicts of interest arise
- Therapy is no longer clinically appropriate
If sessions are terminated early, you will be notified with reasonable notice (where possible), and any unused prepaid sessions will be refunded.
5. Confidentiality & Data Protection
All personal and clinical information is handled in accordance with the UK GDPR (2018) and the Data Protection Act. I have a Privacy Policy and comply with ICO regulations (ICO registered) in terms of data handling. The information is provided to the relevant parties as part of our interventions and consent sought from appropriate parties. Your data will be securely stored and only shared with other professionals (e.g. your GP or referring clinician) with your written consent, except where required by
law. Please see full Privacy Policy available online for more information.
6. Access to Records
Requests for Medical Records
You have the right to request a copy of your clinical records at any time. If you are the client, this service is usually free. Records can be:
- Viewed during an appointment
- Sent to you via secure email or printed copy
Requests by Third Parties
If a third party (e.g. legal representative or funding body) requests your records, this must be accompanied by:
- A written request
- A signed and dated consent form from you (the client), with a signature matching the one held on file
I reserve the right to verify identity (e.g. passport, driving licence) before releasing records. In some cases, a reasonable administrative fee may apply for copies, which must be paid in full before documents are released.
7. Complaints
If you are dissatisfied with the service, please let me know as soon as you are able so I can attempt to address your concerns promptly. If you wish to make a formal complaint this will be reviewed and responded to in writing. Complaints should be made in writing to the address below.
If you have any questions about these Terms and Conditions or your treatment, please don’t hesitate to get in touch.
HCPC Reg: SL23825
ICO Reg: C1747681
RCSLT Reg: RC0020750
